Privacy Policy

Privacy Policy

Transmute is committed to safeguarding your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data in compliance with Zimbabwe’s Data Protection Act [Chapter 11:22] and other applicable laws.

1. Information We Collect

We may collect the following types of information:

• Personal Identification Information: Name, email address, phone number, and other contact details.
• Demographic Information: Age, gender, location, and preferences.
• Usage Data: Information about how you interact with our website, including IP address, browser type, and pages visited.
• Third-Party Data: Information provided by third-party service providers when you engage with our services through them.

2. How We Collect Information

We collect information through various methods:

• Direct Interactions: When you fill out forms, subscribe to our services, or contact us directly.
• Automated Technologies: Through cookies and similar tracking technologies that collect usage data.
• Third-Party Services: Data obtained from trusted third-party partners for analytics, fraud prevention, and business improvement.

3. Use of Collected Information

We utilize the collected information for purposes such as:

• Service Delivery: To provide and manage our services.
• Communication: To respond to inquiries and send updates.
• Personalization: To tailor content and services to your preferences.
• Security: To protect against fraud and ensure the security of our systems.
• Legal and Compliance Requirements: To comply with legal obligations and enforce our terms of service.

4. Legal Basis for Processing

Our processing of your personal data is based on:

• Consent: Where you have provided explicit consent.
• Contractual Necessity: Where processing is necessary for the performance of a contract with you.
• Legal Obligations: Where processing is required to comply with legal obligations.
• Legitimate Interests: Where processing is necessary for our legitimate interests, provided these do not override your rights and freedoms.

5. Sharing and Disclosure of Information

We do not sell or rent your personal information. We may share information with third parties in the following circumstances:

• Service Providers: Trusted partners who assist in operating our website and services, provided they agree to keep your information confidential.
• Legal Obligations: When required by law or to protect our rights and safety.
• Business Transfers: In the event of a merger, acquisition, or asset sale, user data may be transferred as part of the transaction.

6. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, or destruction. This includes encryption, access controls, and regular security assessments.

7. Your Rights

Under the Data Protection Act [Chapter 11:22], you have the following rights regarding your personal data:

• Access: Request a copy of the data we hold about you.
• Correction: Request correction of inaccurate data.
• Deletion: Request deletion of your data under certain conditions.
• Objection: Object to processing of your data for specific purposes.
• Withdrawal of Consent: Withdraw consent where processing is based on consent.

To exercise these rights, please contact our Data Protection Officer (DPO) at info@transmutebpo.com.

8. International Data Transfers

If we transfer your data outside the country where you reside, we will ensure appropriate safeguards are in place to comply with applicable data protection laws. These safeguards may include contractual agreements, encryption, and adherence to recognized international data protection frameworks.

9. Retention of Data

We retain personal data for up to five (5) years unless required by law to keep it longer. Data may be deleted earlier upon request, provided that it does not conflict with legal or regulatory obligations.

10. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience and analyze website performance. By continuing to use our website, you consent to the use of cookies unless you choose to disable them through your browser settings.

11. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties and encourage you to review their privacy policies.

12. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children without verifiable parental consent.

13. Data Breach Notification

In the event of a data breach, we will notify affected individuals and the relevant authorities as required by law.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy regularly to stay informed about our data protection practices.

15. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

• Email: info@transmutebpo.com
• Address: 10 Cardinals Crescent, Chisipite, Harare
• Data Protection Officer (DPO): The Data Protection Officer is responsible for overseeing compliance with this Privacy Policy and can be contacted at info@transmutebpo.com.

By using our services, you acknowledge that you have read and understood this Privacy Policy.