How Can We Help?
Get regular unique insights into the industry that can help anyone and everyone better understand the business process outsourcing industry.
Insights That Transform Strategic Growth
Our Knowledge Centre offers industry insights, success stories, and expert recommendations to guide your outsourcing strategy.
Operational Transparency & Capabilities
4
Outsourcing Strategy & Buyer Insights
4
- “Smart Metrics That Matter: What KPIs Drive Outsourcing Success?”
- “From Cost-Cutting to Value Creation: The New Role of BPO in Business Growth”
- “What Clients Want: Key Outsourcing Priorities for UK, US, and South African Firms”
- “Why More Companies Are Outsourcing: Global Trends and Local Opportunities”